Order Pickup
- Monday - Friday: 8 a.m. - 7 p.m. CT
- Saturday: 8 a.m. - 5 p.m. CT
- Sunday: 9 a.m. - 5 p.m. CT
Place your order, make sure to select Factory Store Curbside Pickup as your shipping method. Your order will be processed in the order in which it was received during normal business hours. An order confirmation will be sent once your order is placed.
Once your order has been processed and is ready for pickup we will send you a confirmation email stating you can now pick your order up. Orders must be picked up within 48 hours from the time your pickup confirmation was received.
Now that your order is ready, you can head to the Factory Store. Curbside Pickup is located adjacent to the store under the white tent. Follow signs directing you to the tent and remember to have your order number, ID and method of payment available to confirm your order. When you arrive, please stay in your vehicle, someone will come out to assist you.
- Monday - Saturday: 9 a.m. - 7 p.m. MT
- Sunday: 9 a.m. - 5 p.m. MT
Place your order, make sure to select In-Store Pickup as your shipping method. Your order will be processed in the order in which it was received during normal business hours. An order confirmation will be sent once your order is placed.
Once your order has been processed and is ready for pickup we will send you a confirmation email stating you can now pick your order up. Orders must be picked up within 48 hours from the time your pickup confirmation was received.
Now that your order is ready, you can head to the Factory Store. When you arrive at the store please head inside and go to our Pick-Up window to receive your item. Remember to have your order number, ID and method of payment available so we can confirm your order.
Yes! After placing your order you will have up to 30 minutes to edit your order. You can change a shipping address, payment method, billing address, change product details, add additional products or even remove unwanted products. To edit your order, visit the Customer Order Online Help Center and enter your order number and billing zip code. Click on the edit order button and follow the on-screen prompts to begin editing your order. Please Note: When you click "Yes, Edit Order" your payment will be voided and you must complete the checkout process in order to complete your edit.
Most Curbside Pickup orders can be ready in about 30 minutes, however during peak business hours it might take a little longer. Please note: Your order will be held for 48 business hours. If you haven’t picked your order up by that point your order will be canceled and you will have to place a new order.
To return a product, please visit our Customer Order Online Help Center. Enter your order number and the billing zip code to retrieve your order and select the products you would like to return. Follow the directions on-screen to begin the return process. All products must be returned in new/unused condition. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.
Alternatively, you can contact our Customer Service Department at (800) 441-6287 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will cause a delay in your refund or be refused. Please write the return authorization number below our return address on the outside of the box.
If you return an item within the allowable 30-day return period with a valid return authorization number, the refund will be applied to the original method of payment. If you made the purchase using:
Cash, check, or money order:You’ll receive either a cash or check refund.
Credit card:The refund must be issued to the same credit card you used to make the purchase.
PayPal:The refund will be issued to your PayPal account.
Gifts:Credit is issued to the billing/payment method on file, or a WeatherTech Gift Card.
If you return merchandise after the noted 30-day return period, your refund will be issued onto a WeatherTech Gift Card.
Yes! In the case of items purchased as gifts during the holiday season, we do extend our return policy from the standard 30 days, and all applicable details about refunds apply. You can purchase at any time before Christmas with the peace of mind that the person for whom you bought will have a stress-free return time frame.
{"is_logged_in":"no","vehicle_being_shopped":""}